AI for Business
Customer Review Responder
Paste the reviews — one per line, or a CSV export — and get, for each one, the sentiment, the issue in a few words, a reply in your voice ready to post, and what to fix inside the business, as a table you can download.
This is a cloud tool. The reviews are sent to the model, reviewers’ names included where they are in the text. They are public already; your replies will be too. Nothing is stored by us; the call is counted against your month’s allowance — 10 free, 300 on Pro. How the AI tools handle data.
Tips
- The reply column is for the public; the internal action column is for you. A one-star review about a late parcel gets an apology and a way to reach you, and an action to check the courier — both from the same line.
- Give the business a sentence and a contact for taking complaints offline. Without the contact, the reply carries a [placeholder] you must fill before posting.
- A review that looks fake, or is about someone else, gets a short neutral reply and a note to flag it on the platform rather than argue with it.
- Rating and name are read from the line when they are there in any obvious form; a CSV export from Google or Amazon works as it comes.
Frequently asked questions
Should I post these as they are?
Read each one first. They are written from the review and your brief, not from what actually happened: where the model does not know (was the order really late?) it apologises for the experience rather than admitting a fact. If you know more, add it.
Can it reply in Hindi or Marathi?
Add "reply in the language of each review" to the business box and it will match each one, which is usually the right thing on Google.
Does it post the replies?
No. Copy each into the platform, or download the table and work through it.